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Our Delivery Policy

  • Quick delivery: We aim to despatch and deliver your order to you as quickly as possible.
     
  • Delivery Method and Labelling: Your selections will be delivered to your door via Courier.
     
  • No Signature Required: All deliveries will not require a signature unless specifically stated by you. 
     
  • Despatch Notification: We will notify you by email when your order has been despatched.
     
  • Delivery Times: We aim to deliver within 7 days if your item is in stock.  All back orders will be delivered within 21 days unless personally notified. 

Returns Policy

We do not provide a refund if you have changed your mind about a particular purchase so we ask that you choose carefully.
 
If goods are proven faulty, we will provide a replacement free of charge under the Consumer Guarantees Act.
 

 

No tolerance policy regarding Fraud

We will report credit card fraud to the relevant authorities of any attempted fraudulent order.  Credit Card fraud in particular is a crime that is being committed daily over the internet.

 

Overseas Orders

We will only accept overseas orders from Australia, United Kingdom, Canada and the USA.  This is to ensure that we are both protected from credit card fraud.

 

Privacy Statement

  • Secure Details: Internet Ordering and Security is of utmost concern to us.  We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone - at all!!
       
  • Credit Card Transactions: All your transactions are completed with the security provided by the highest level encryption servers available.  Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence.
     
  • Multiple Payment Methods: If for any reason you do not feel safe entering your credit card information on our site, please feel free to fax, mail or post your order to us.
     
  • Secure Account: We use every means available to protect your sensitive information - that's why when you initially order from us, you will need to register as a customer by opening an account.

 

DISCLAIMER FOR USE

Maxaflow Systems Ltd can not supervise the use of Maxaflow pumps and is therefore not liable for damage to health, life or goods that can come through misuse, negligent use or abuse.

Please adhere to the specific safety regulations and instructions set by the manufacturers of the drums and fluids. Please wear typical and sufficient safety gear, e.g. gloves, goggles, boots and single piece overall.  Before opening an unknown drum, or a drum under inside pressure, please make sure that humans and the environment are not endangered. Prepare a suitable binder, first aid kit and so on. Be carefull when opening a drum, open the drum plug slowly, so that pressure can equalise.  Electrostatic differences between drum and receptacle can lead to earth seeking sparks and fire when transferring combustible fluids. Use appropriate earthing measures to equalise potentials.

The use of Maxaflow pumps for carbonated fluids, and similar, should be checked with Maxaflow and the manufacturer of the fluid. Tests under specific safety systems should be conducted. If unsure and for fluids not in the "suitable fluids" list (view here), please contact Maxaflow or the manufacturer of the fluid.

For mixing of fluids please refer to the specific safety cards and manuals by the manufacturer of the fluids. Do not mix hot and cold fluids, especially hot into cold is dangerous. Please leave an expansion volume inside the receptacle. Please make sure in advance that the receptacle (bottle or else) is large enough for the volume required and appropriate for the fluid.

Only use new or reconditioned (as new) drums to transport or store fluids. Rusted or dented drums must be discarded. If the drum is not airtight, e.g. by a defect lid seal or rust holes, the pump will not work efficiently and in extrem cases will not transfer any fluid. If in doubt, please perform a pressure test to 6 psi before filling the fluid. Please refer to the drum manufacturer or agent for instructions. Cool down drums to room temperature before filling any fluid.